SHIPPING AND RETURNS
SHIPPING & DELIVERY
Order Processing

All orders are processed within 1–2 business days after receiving your order confirmation. You will receive a notification once your order has been shipped. Orders are not processed or shipped on weekends or public holidays.

Shipping Locations

We currently ship across England. For international shipping, please contact our support team before placing your order.

Estimated Delivery Time

Delivery times may vary depending on your location:

  • Metro Cities: 2–4 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Please note that delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand periods.

Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.

We may offer free shipping on orders above a certain amount (if applicable).

Return & Refund Policy

If you are not satisfied with your purchase, you may return the item within 15 days of delivery for a full refund or exchange. Items must be unused and in original packaging. Return shipping charges may apply unless the product is defective or incorrect.

Customer Support

Our customer support team is available Monday through Friday from 9 AM to 6 PM GMT. You can reach us via email, phone, or live chat on our website for any order-related inquiries or assistance.

Payment Methods

We accept various payment options including credit/debit cards, net banking, UPI, and digital wallets. All transactions are secured with encryption to protect your personal information.

Order Cancellation

You may cancel your order within 1 hour of placing it by contacting our support team. Once the order has been processed or shipped, cancellation requests cannot be accommodated.

Packaging Standards

We ensure all products are carefully packaged to prevent damage during transit. Environmentally-friendly materials are used wherever possible to minimize ecological impact.
RETURNS
Return Eligibility

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

  • The item must be unused and in original condition
  • All tags, packaging, and accessories must be intact
  • Proof of purchase is required

Please note that delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand periods.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Personal care products
  • Customized or made-to-order products
  • Gift cards (if applicable)
Exchange Policy

We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us within 48 hours of delivery with proper proof (images/video).

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.

Return Condition Requirements

Items must be returned in the same condition they were received. This includes:-

- Original packaging undamaged
- No signs of wear or use
- All tags and labels attached

Failure to meet these conditions may result in a refund denial.

Processing Time for Exchanges

Exchanges are processed within 5-7 business days after the returned item is received. We strive to ship the replacement item promptly but ask for your patience during peak seasons.