Returns and Exchange
Return Eligibility
We offer a 7-day return policy from the date of delivery. To be eligible for a return:
- The item must be unused and in original condition
- All tags, packaging, and accessories must be intact
- Proof of purchase is required
Please note that delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand periods.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Personal care products
- Customized or made-to-order products
- Gift cards (if applicable)
Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us within 48 hours of delivery with proper proof (images/video).
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.
Return Condition Requirements
Items must be returned in the same condition they were received. This includes:-
- Original packaging undamaged
- No signs of wear or use
- All tags and labels attached
Failure to meet these conditions may result in a refund denial.
Processing Time for Exchanges
Exchanges are processed within 5-7 business days after the returned item is received. We strive to ship the replacement item promptly but ask for your patience during peak seasons.
Exchanges
Return Eligibility
We offer a 7-day return policy from the date of delivery. To be eligible for a return:
- The item must be unused and in original condition
- All tags, packaging, and accessories must be intact
- Proof of purchase is required
Please note that delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high demand periods.
Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Personal care products
- Customized or made-to-order products
- Gift cards (if applicable)
Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us within 48 hours of delivery with proper proof (images/video).
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service to ensure your return reaches us safely.
Return Condition Requirements
Items must be returned in the same condition they were received. This includes:-
- Original packaging undamaged
- No signs of wear or use
- All tags and labels attached
Failure to meet these conditions may result in a refund denial.
Processing Time for Exchanges
Exchanges are processed within 5-7 business days after the returned item is received. We strive to ship the replacement item promptly but ask for your patience during peak seasons.